Vantage case study

Project Summary

Vantage hired Jigsaw to support them in a project with one of their key Housing clients. The Client’s four-year single source Tiered contract was coming to an end and the Client had to decide whether to renew as is or change the procurement model.

The Challenge

Analysis showed that the Tier 1 model did not achieve desired QCD targets and the recommendation was to move to a multiple source model. However, the change to the procurement model required a rapid transformation of the customer’s client function from ‘Thin’ to ‘Robust’ client.

The Solution

Working with the Client’s service and procurement teams, Jigsaw:

Provided support in analysis, SLA creation, timing control and sourcing strategies
Re-procured of all the compliance work to specialised firms according to the specific needs of the services.
Renegotiated all the delivery services (repairs, maintenance, investment programmes, cyclical decorations and voids).
Mapped all client function processes (contract management, voids, disrepair, R&M, procurement).
Reviewed and revised as necessary all service specifications.

Why Jigsaw Business Group?

A progressive company delivering premium level support services working in strict adherence with robust in-house best practices in accordance with all industry standards.
A proven track record with a team possessing real industry experience with empathy to support businesses accordingly understanding individual pain points;

Key Achievements

Reduced delivery cost of compliance & delivery contracts
Elimination of redundancies such as management fees
Significant (> 10%) cost saving
Transparent process for investment, R&M, voids and disrepair
Improved response time and improved customer satisfaction

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Analysis showed that the Tier 1 model did not achieve desired QCD targets and the recommendation was to move to a multiple source model. However, the change to the procurement model required a rapid transformation of the customer’s client function from ‘Thin’ to ‘Robust’ client.

Working with the Client’s service and procurement teams, Jigsaw:

Provided support in analysis, SLA creation, timing control and sourcing strategies
Re-procured of all the compliance work to specialised firms according to the specific needs of the services.
Renegotiated all the delivery services (repairs, maintenance, investment programmes, cyclical decorations and voids).
Mapped all client function processes (contract management, voids, disrepair, R&M, procurement).
Reviewed and revised as necessary all service specifications.

A progressive company delivering premium level support services working in strict adherence with robust in-house best practices in accordance with all industry standards.
A proven track record with a team possessing real industry experience with empathy to support businesses accordingly understanding individual pain points;